Legal
Privacy Policy
Last updated: April 6, 2026
Lumeway is an early-stage product. This policy reflects our current practices and will be updated as the product grows. We are committed to being transparent about how we handle your information.
Who we are
Lumeway ("we," "us," or "our") is a Transition Navigator available at lumeway.co. We help individuals navigate major life changes by providing planning tools, process guidance, and support.
Information we collect
We collect information in the following ways:
- Account information: When you create a Lumeway account, we collect your email address. You may also choose to provide your display name and U.S. state to personalize your experience.
- Chat conversations: When you use the Lumeway chat, your messages are sent to Anthropic's Claude API to generate responses. We do not permanently store your conversation history on our servers.
- Dashboard data: If you use the Lumeway dashboard, we store the checklists, calendar events, goals, and documents you create to provide a persistent planning experience.
- Uploaded files: If you upload files to your dashboard (My Files), we store those files securely on your behalf. See "File storage and security" below for details.
- Usage data: We may collect basic analytics such as page views to understand how people use our site.
How we use your information
- To send you product updates and announcements (if you signed up)
- To provide and improve the Lumeway chat and dashboard experience
- To personalize your dashboard with state-specific guidance (if you provide your state)
- To understand how our product is being used
File storage and security
We take the security of your uploaded files seriously. When you upload a file to Lumeway:
- Encryption at rest: All uploaded files are encrypted before storage using industry-standard AES encryption. Files are encrypted at the application level and again at the storage level.
- Secure cloud storage: Files are stored in Amazon Web Services (AWS) S3 with server-side encryption enabled. Access is restricted to your account only.
- Access controls: Only you can view, download, or delete your files. Lumeway staff do not access your uploaded files.
- Secure transmission: All data is transmitted over HTTPS (TLS encryption in transit).
- File validation: Uploaded files are validated to ensure they match their stated file type, helping prevent malicious uploads.
- Deletion: You can delete your uploaded files at any time. Deleted files are permanently removed from our storage.
Lumeway stores files as a convenience to help you keep important documents organized in one place. We do not review, analyze, or share the contents of your uploaded files.
Third-party services
Lumeway uses the following third-party services:
Sensitive information
We understand that conversations about life transitions may involve sensitive personal circumstances. We treat all information shared with Lumeway with the utmost discretion. We do not sell, rent, or share your personal information with third parties for marketing purposes.
Data retention
Subscriber email addresses are retained until you unsubscribe. Chat conversations are not permanently stored by Lumeway — each session starts fresh. Dashboard data (checklists, goals, calendar events, documents) is retained as long as your account is active. Uploaded files are retained until you delete them or request account deletion.
Your rights
You have the right to:
- Request deletion of your account and all associated data at any time
- Delete any uploaded files from your dashboard at any time
- Ask what information we hold about you
- Download or export your data
- Opt out of any communications from us
To exercise any of these rights, email us at cara@lumeway.co.
Cookies and sessions
Lumeway does not use tracking cookies. We use a secure session cookie to keep you logged in to your dashboard. This cookie is encrypted and expires after 24 hours of inactivity. Basic analytics data (Google Analytics) may use cookies to help us understand site usage — no personal information is tied to this data.
Children's privacy
Lumeway is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy as our product evolves. We will post any changes on this page with an updated date.
Contact us
If you have any questions about this Privacy Policy, please contact us at cara@lumeway.co.