Navigating life transitions is hard enough without having to wonder whether your tools are trustworthy. Here are answers to the questions we hear most.
About Lumeway
Lumeway is a transition guide that helps you navigate major life changes — like job loss, divorce, disability, retirement, relocation, or the death of a loved one. It includes Lumeway Chat for conversational guidance, a personal dashboard to track your progress, step-by-step transition guides, secure document storage, and organizational templates. Tools to help you organize — all in one place so nothing falls through the cracks.
Lumeway Chat is a conversational guide that walks you through your transition step by step. Describe your situation in your own words and it organizes your next steps, identifies deadlines, suggests what documents you need, and tells you when a professional is needed. It works only with what you share in the conversation — it does not search the internet or access your personal accounts.
The Lumeway dashboard is your personal command center. It includes a checklist tailored to your transition, a calendar for tracking deadlines, secure document storage for important files, step-by-step transition guides, notes, an activity log, and your full chat history — all in one place. Create a free account to start using it.
Yes. Chat conversations are not permanently stored. If you create a dashboard account, your data and uploaded files are encrypted at rest and in transit using industry-standard encryption. Only you can access your files. We do not sell or share your personal information. See our Privacy Policy for full details.
Yes. All uploaded files are encrypted before storage, then stored in secure cloud storage with an additional layer of server-side encryption. Only you can view, download, or delete your files. Lumeway does not review or access your documents.
No. Lumeway is an organizational guide, not a licensed professional. We help you understand what needs to happen and in what order, but we do not provide legal, financial, tax, or medical advice. Think of us as the knowledgeable friend who helps you prepare — and tells you when it's time to talk to a lawyer, advisor, or doctor.
Lumeway templates are organizational tools designed to help you gather information and prepare for life transitions. They are not court forms, legal documents, or substitutes for professional legal advice. For documents that will be filed with a court or agency, we recommend having an attorney review them.
Getting started
Lumeway Chat and the dashboard are free to use — no credit card required. You can also purchase organizational templates for specific transitions through our shop. Try it now →
Visit Lumeway Chat and describe what you're going through. Create a free account to save your checklist and track deadlines, documents, and progress all in one place.
We offer a 14-day money-back guarantee on all template purchases. If your purchase does not help, we do not want your money — contact us at cara@lumeway.co within 14 days for a full refund. If you experience a technical issue at any time, reach out and we will make it right.
Gifting & helping someone
Yes. Go to the Plans page and choose "Gift a Plan." Pick the Bundled Plan ($39) or All Access ($125), enter your name and email, and check out. We will email you a printable gift certificate with a unique redemption code. Give it to them however you like — in a card, by email, or in person. The code never expires.
They go to lumeway.co/gift/redeem, create a free account (or log in), and enter the code from their certificate. Their plan unlocks immediately.
Plans & pricing
Free — Chat with the Navigator and get a personalized checklist overview. Starter ($16) — A template bundle with 14–16 editable worksheets for one life change. Bundled Plan ($39) — The complete dashboard for one transition: full guides, checklists, deadline calendar, document storage, community access, and all templates. All Access ($125) — Everything for all 6 life changes in one purchase.
All paid plans are one-time purchases. Every dollar you spend counts as credit toward higher tiers. See the full comparison at lumeway.co/pricing.
Yes. Every dollar you spend counts toward higher tiers. If you buy a $16 Starter bundle and later want the Bundled Plan ($39), you only pay the $23 difference. Your credit balance shows in your dashboard.
No. Every Lumeway plan is a one-time purchase. You pay once and keep access — no recurring charges, no surprises.